Refund policy

This Refund & Return Policy applies to purchases made through www.camesecura.com (“Site”) and governs returns, refunds, replacements, and warranty claims for CameSecura products.

By placing an order on our Site, you agree to the terms outlined below.

Returns

We accept returns of eligible products within 30 days of delivery, subject to the conditions below.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging, including all accessories, manuals, and components
  • Proof of purchase (order number or receipt) is required

Items returned that do not meet these conditions may be refused or subject to a partial refund.

Return Address & Authorization

All returns must be authorized before being sent back.

If your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package.

Approved returns must be sent to:

5th Floor, Building C
No. 3, Lane 1, Shang Xue Technology Park
Jihua Road, Bantian, Longgang District
Shenzhen, Guangdong Province
China

Items sent back without prior authorization will not be accepted.

Non-Returnable Items

  • Items damaged due to misuse, improper installation, or unauthorized modifications
  • Items returned after the 30-day return window
  • Items missing original packaging or essential components
  • Clearance or final-sale items (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable
  • Refund processing times may vary depending on your payment provider

If your return is rejected, the item may be returned to you at your expense.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item
  • We recommend using a trackable shipping service; we are not responsible for lost return shipments

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

+1 (315) 614 9159 / +972 533 963 475

Please include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem

We will evaluate the issue and provide a replacement, refund, or other appropriate resolution.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product (if eligible) and place a new order.

Warranty

CameSecura mini CCTV cameras are covered by a one (1) year limited warranty from the date of purchase.

Warranty Coverage

  • Manufacturing defects
  • Faulty components or internal hardware issues
  • Performance issues caused by factory defects under normal use

Warranty Exclusions

  • Physical damage (drops, cracks, broken parts)
  • Water or moisture damage
  • Misuse, improper installation, or negligence
  • Power surges or improper voltage
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Damage caused by fire, floods, or natural disasters

Warranty Claim Requirements

  • Valid proof of purchase (invoice or receipt)
  • The defective unit with all original accessories

To initiate a warranty claim, contact us at +1 (315) 614 9159 / +972 533 963 475 with your order details and issue description.

Chargebacks & Disputes

If you experience an issue with your order, please contact us before initiating a chargeback. Unauthorized chargebacks may result in account restrictions.

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

CameSecura

Contact Number: +1 (315) 614 9159 / +972 533 963 475

Address: 30 N Gould St., Ste 32814, Sheridan, WY, 82801, USA